Return & Warranty Policy
Dear Aboutsexy Client,
At Aboutsexy, we are committed to ensuring your satisfaction. If for any reason you wish to return an item, we offer a 30-day return window for any purchase. Additionally, Aboutsexy-branded products come with a 5-year warranty for added peace of mind. Our customer service team is here to assist with exchanges, replacements, or refunds.
How to Return Items:
- Complete the Return Form: Print and fill out the Return Request Form for faster processing. If you don’t have a printer, write your return details clearly.
- Package the Item: Securely pack the items along with the completed return form.
- Send the Return: Ship your package to the address based on your carrier:
Standard Shipping:
Address：JSTAO TUOYUAN, 15205 STAFFORD ST, CITY OF INDUSTRY, CA 91744-4419 US
USPS:
Address：JSTAO TUOYUAN, 15205 STAFFORD ST, CITY OF INDUSTRY, CA 91744-4419 US
Include the following details if you don’t have the form:
- Full Name & Address
- List of Items Being Returned
- Email Address Used for Order
- Reason for Return (e.g., “Refund”) & Item Description
Next Steps:
Once we receive your return, we’ll process your refund within 3-4 weeks. You’ll receive a confirmation email when your return is complete. Refunds will be issued to the original payment method. Please note that credit card refunds may take up to 10 business days to reflect.
For updates, please reach out through the Contact Us page, or chat with our 24/7 customer support team via email.
Important Notes:
Return shipping costs are your responsibility.
Original shipping fees are non-refundable.
We do not accept cash on delivery.
We strive to offer excellent customer service. If you have any questions or need assistance with a return, don’t hesitate to contact us. Thank you for choosing Aboutsexy!
Sincerely,
Aboutsexy Customer Service Team